Frequently Asked Questions
Everything you need to know about your HEIRLOME shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free standard shipping on all orders over $150, while a flat rate of $10 applies to orders below that threshold.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that jewelry and final sale items are non-returnable for hygiene and clearance reasons.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. As HEIRLOME focuses on tailored silhouettes, we recommend comparing our measurements to a similar garment you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay and Klarna.
Where are HEIRLOME garments manufactured?
Quality and ethics are at our core. Our collections are produced in small batches in ISO-certified facilities across Italy and Portugal to ensure premium craftsmanship and fair labor practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.